CRM software tools have improved almost beyond recognition over the past few years. Where the old systems were clunky, cumbersome and difficult to use, the latest generation boasts seamless integration with tools people are already using every day. The barriers to successful use are much lower than they have ever been before.
So why do so [...]
Monthly Archives: March 2009
Boost ROI on your CRM implementation by effective change management
March 31, 2009 – 10:37 am
Is your contact centre one that everyone loves to hate?
March 31, 2009 – 10:23 am
Almost everyone hates call centres. Just saying the words “call centre” in any randomly composed group of people is enough to set off a rant. People hate waiting in queues. They hate being told “we are currently experiencing high call volumes” by a recorded voice at 8pm, when the voice is clearly lying. They hate [...]
SIA Solutions wins national SAAF tech maintenance deal
March 26, 2009 – 9:30 pm
Five-year renewal continues BEE firm’s winning streak, confirms standing
SIA Solutions, the aviation technology company, has won a five-year renewal of its maintenance contract with the South African Air Force. The deal covers SAAF’s ground-based navigation (GBN) and safe landing and approach systems, operating at airfields around the country.
“Winning the bid again is an indication of [...]
Tellumat bolsters enterprise communications proposition
March 26, 2009 – 9:28 pm
Extends offering with key telecoms partners, signs new tech suppliers
Tellumat Telecoms, the communications technology specialist in the Tellumat Group, will boost its formidable business communication offering this year with some of the lessons it learned selling to smaller customers in 2008.
Bennie Langenhoven, managing executive of the business unit, reports signing many new small and medium [...]
