CRM software tools have improved almost beyond recognition over the past few years. Where the old systems were clunky, cumbersome and difficult to use, the latest generation boasts seamless integration with tools people are already using every day. The barriers to successful use are much lower than they have ever been before.
So why do so [...]
Monthly Archives: March 2009
Boost ROI on your CRM implementation by effective change management
March 31, 2009 – 10:37 am
Is your contact centre one that everyone loves to hate?
March 31, 2009 – 10:23 am
Almost everyone hates call centres. Just saying the words “call centre” in any randomly composed group of people is enough to set off a rant. People hate waiting in queues. They hate being told “we are currently experiencing high call volumes” by a recorded voice at 8pm, when the voice is clearly lying. They hate [...]
SIA Solutions wins national SAAF tech maintenance deal
March 26, 2009 – 9:30 pm
Five-year renewal continues BEE firm’s winning streak, confirms standing
SIA Solutions, the aviation technology company, has won a five-year renewal of its maintenance contract with the South African Air Force. The deal covers SAAF’s ground-based navigation (GBN) and safe landing and approach systems, operating at airfields around the country.
“Winning the bid again is an indication of [...]
Tellumat bolsters enterprise communications proposition
March 26, 2009 – 9:28 pm
Extends offering with key telecoms partners, signs new tech suppliers
Tellumat Telecoms, the communications technology specialist in the Tellumat Group, will boost its formidable business communication offering this year with some of the lessons it learned selling to smaller customers in 2008.
Bennie Langenhoven, managing executive of the business unit, reports signing many new small and medium [...]
Record January sales for Qlikview point to the value of business intelligence in tough times
March 26, 2009 – 9:27 pm
Record January sales point to the value of business intelligence in tough times
Leading business intelligence and analysis software company QlikView signed 15 new South African clients in January, its best month since entering the local market in 2004. The new clients include one of South Africa’s biggest retailers.
“January is typically a slow month, so we’re [...]
Surviving the SMME Journey
March 17, 2009 – 4:18 pm
By Charles Pittaway
CEO, Netcash
Steering a new business successfully through its first five years is not a challenge for the faint-hearted. Charles Pittaway, who founded Netcash in 2001 to provide payment services to other small and medium business owners, distils the lessons of his entrepreneurial career.
Nobody starts a new business expecting to see it crash [...]
Vox moves corporate SA closer to international bandwidth standards
March 16, 2009 – 11:37 am
Vox Telecom’s research and development division has partnered with an international company to offer innovative line bonding technology to South African businesses, enabling them to aggregate all their available bandwidth. The launch of Fishbone Line Bonder will give corporates access to high-speed and high-capacity internet at a reasonable cost, says Vox Datapro MD Gary Sweidan.
“In [...]
