Listen to Simon Brown Classic FM interview with Doug Reed CEO of Vox Telecom (28 April)
http://www.classic.co.za/talk/jse-direct/podcasts/simon-talks-to-doug-reed-ceo-vox-telecom
Monthly Archives: April 2009
Simon Brown speaks to Vox CEO Doug Reed
April 29, 2009 – 11:53 am
Support the sector that can help us out of the recession
April 29, 2009 – 9:51 am
Small and medium-sized enterprises (SMEs) continue to have a strong impact on economies around the world. In fact, a survey* by the US Small Business Administration puts their contribution to gross domestic product as high as 50%.
Besides their enormous direct economic impact, SMEs also offer considerable indirect benefits to the businesses that supply them and [...]
Revolutionising the contact centre industry
April 28, 2009 – 5:03 pm
Strong support from CallingtheCape, the dti and other public sector bodies has generated an explosion of entrepreneur-driven contact centres in Cape Town – and some are coming up with innovative ways to stand out from the crowd.
At OTT Outsourcing, founded by former Dialogue employee Ed Bham, the emphasis is on Hollywood-style glamour with an avant-garde [...]
The importance of efficient communications in tough times
April 15, 2009 – 8:26 am
Business communications (voice minutes as well as bandwidth) generally rates among a business’s top three costs, across all industries and geographies. It shares this dubious honour with the monthly salary bill and capital expenses.
In South Africa the cost of telecoms is traditionally higher than the global norm. In fact, it has often acted as a [...]
The paradox of customer care
April 8, 2009 – 12:13 pm
Brands can develop a closer relationship with consumers by outsourcing customer care than by doing it themselves, according to Chris Jacobs, CEO of 121 Outsource, one of the oldest independently owned outsource contact centres in South Africa.
“It sounds paradoxical, but it makes a lot of sense,” says Jacobs, who works closely with promotional agency CallingtheCape [...]
Changing face of marketing
April 6, 2009 – 1:15 pm
The world is currently in the middle of the biggest economic recession since the great depression. The International Labour Organisation has predicted that as many as 51 million jobs will be lost this year. This will invariably lead to budgetary cut backs, forcing companies to adapt and look at cost effective marketing solutions.
According to Judith [...]
Cloud computing to usher in new era
April 6, 2009 – 12:43 pm
With the recent emergence of cloud computing, the world of IT is set for wholesale changes, which could change the way we view IT forever.
According to Serve Path.com, cloud computing is an on-demand self-service Internet infrastructure where you pay-as-you-go and use only what you need, all managed by a browser, application or API. Cloud computing [...]
