Currently the world finds itself in the middle of the biggest economic crisis since the great depression. The International Labour Organisation has predicted that as many as 51 million jobs worldwide will be lost this year, resulting in a number of global companies looking to outsource in an effort to save money.
One area which is [...]
Monthly Archives: May 2009
Call centre industry brings foreign investment to South Africa
May 25, 2009 – 4:20 pm
George establishes itself as prime BPO destination
May 20, 2009 – 12:27 pm
Traditionally the BPO sector has been dominated by Cape Town, Johannesburg and Durban. This however has begun to change, with call centres opening in new areas across the country.
Eden Connect call centre, the brainchild of Dr Colin Katzen and Gerald Mentor is a 100% black owned SME catering for businesses in the Eden Municipality. The [...]
24.com turns to Microsoft Dynamics CRM for better sales forecasting
May 20, 2009 – 12:08 pm
Leading online publisher 24.com, a Naspers company, reports more accurate business intelligence after contracting Liquid Thought to implement Microsoft Dynamics CRM to manage its customer relationships.
24.com national sales manager Gustav Goosen says the division found the legacy CRM they and many of the group companies had been using limiting because it offered limited customisation options [...]
Sustainability and diversity key to survival in local contact centre industry
May 18, 2009 – 11:12 am
With the South African economy showing no immediate signs of improvement, a number of call centres are being forced to re-asses their business operations in order to survive.
As part of a Group-wide strategy, Direct Channel Cape, a subsidiary of the 3000 strong BPO Direct Channel Holdings group has been undergoing an aggressive diversification strategy over [...]
Record month for SMME financial service provider
May 8, 2009 – 4:09 pm
Netcash, a financial service provider, enjoyed their highest client sign-on month in March, with a 40% increase in merchant activations.
South African companies are cutting costs and exploring ways to save money. The Netcash system allows businesses to manage their debtors and creditors more cost effectively, resulting in better value for less [...]
Innovative SA company offers alternatives to bank bureaucracy
May 8, 2009 – 4:08 pm
Innovative payment solutions provider Netcash is an alternative to expensive, bureaucratic bank procedures for small and medium enterprises, offering more flexible services and improved cash flow.
“For small and medium companies like mine, traditional systems for processing debit orders are old-fashioned, clumsy and very expensive,” says Atholl Fleming, part-owner and FD of Witbank security company Secure [...]
Vox Telecom’s purchase of Orion bears fruit
May 8, 2009 – 4:04 pm
Two years since the acquisition of Orion Telecom by then-DataPro – at the time much smaller than the company it was acquiring – the rebranded Vox Telecom Group’s executives agree the acquisition has given a massive boost to the groups’ mission to be South Africa’s leading alternative telecommunications company.
Vox Telecom Group chairman Tony van Marken [...]
The telecommunications revolution makes a full circle
May 8, 2009 – 4:01 pm
The telecommunications landscape has changed beyond all recognition in the past 20 years. In 1989, there was no Telkom – only two years later would it and the Post Office be born out of the old Department of Posts and Telecommunications. Cellphones were still pretty much science fiction, there was no World Wide Web and [...]
Encouraging signs of competition in telecoms
May 8, 2009 – 3:33 pm
South Africa’s second-tier telecoms players were recently given every reason to believe they may now compete with the country’s licensed operators: a court case on that very issue was decided in their favour. There are other signs, too, that we may soon pay less for telecoms thanks to competition, including an increase in submarine fibre [...]
Record January sales point to the value of business intelligence in tough times
May 8, 2009 – 3:22 pm
Leading business intelligence and analysis software company QlikView signed 15 new South African clients in January, its best month since entering the local market in 2004. The new clients include one of South Africa’s biggest retailers.
“January is typically a slow month, so we’re enormously pleased by the number of new clients who have come on [...]
