Currently the world finds itself in the middle of the biggest economic crisis since the great depression. The International Labour Organisation has predicted that as many as 51 million jobs worldwide will be lost this year, resulting in a number of global companies looking to outsource in an effort to save money.
One area which is [...]
Monthly Archives: May 2009
Call centre industry brings foreign investment to South Africa
May 25, 2009 – 4:20 pm
George establishes itself as prime BPO destination
May 20, 2009 – 12:27 pm
Traditionally the BPO sector has been dominated by Cape Town, Johannesburg and Durban. This however has begun to change, with call centres opening in new areas across the country.
Eden Connect call centre, the brainchild of Dr Colin Katzen and Gerald Mentor is a 100% black owned SME catering for businesses in the Eden Municipality. The [...]
24.com turns to Microsoft Dynamics CRM for better sales forecasting
May 20, 2009 – 12:08 pm
Leading online publisher 24.com, a Naspers company, reports more accurate business intelligence after contracting Liquid Thought to implement Microsoft Dynamics CRM to manage its customer relationships.
24.com national sales manager Gustav Goosen says the division found the legacy CRM they and many of the group companies had been using limiting because it offered limited customisation options [...]
Sustainability and diversity key to survival in local contact centre industry
May 18, 2009 – 11:12 am
With the South African economy showing no immediate signs of improvement, a number of call centres are being forced to re-asses their business operations in order to survive.
As part of a Group-wide strategy, Direct Channel Cape, a subsidiary of the 3000 strong BPO Direct Channel Holdings group has been undergoing an aggressive diversification strategy over [...]
