Hospitality staffing specialists, Innstaff turned to a high-tech solution to manage 200 temporary workers at this year’s Durban July, ensuring seamless access control as well as saving three days of manual data capturing to produce its payroll.
“We provided hospitality staff for around eight different marquees operating at the Durban July,” says Innstaff Contracts Manager Carrie-Ann [...]
Monthly Archives: August 2009
BPO Investment into South Africa set to increase on back of recession
August 27, 2009 – 2:32 pm
Invariably when one talks about the recession, the focus is on job loss, budget cuts and general financial doom and gloom. This might be the case for most industries, but when it comes to the BPO sector, with threats also come opportunities.
South Africa has excellent infrastructure, we provide highly qualified labour, staff attrition rates are [...]
Job creation initiatives vital for BPO sector
August 27, 2009 – 2:27 pm
CallingtheCape together with local government has committed itself to reducing unemployment in the Western Cape through the Career Assessment Development and Training (CADET) Programme.
CADET is part of an ongoing effort by CallingtheCape to provide working opportunities in the call centre industry for the provinces unemployed. It has been in existence since 2004 and has [...]
Ease of use, remote support underpin successful global software sales
August 24, 2009 – 12:45 pm
Software company idu has successfully ventured into the global export market, thanks to a combination of easy-to-use software and excellent remote customer support.
“Choosing an international rather than a local supplier was a big decision for us,” says Tim Mangold, finance manager for major New Zealand retailer The Warehouse. The company implemented idu’s budgeting package idu-Concept [...]
Number portability is a sham, says Vox Orion
August 24, 2009 – 12:40 pm
Fixed number portability is a sham, says Vox Orion MD Jacques du Toit: “There is no way the vast majority of South African businesses or consumers will benefit from the way the system has been set up. It’s taken nearly six years since the telecoms market was officially deregulated to come up with something that [...]
The secret of great customer service: Every customer counts
August 24, 2009 – 12:38 pm
By Charles Pittaway
Netcash
There’s a story about the owner of a fancy private art gallery in London, who was once asked why he went to the trouble of treating even the scruffiest student who walked through his doors with the same courtesy as a rich and well-known buyer. “You never know who they’re going to [...]
A small business guide to SaaS
August 24, 2009 – 12:36 pm
By Charles Pittaway
Netcash
Software as a service (SaaS) is this year’s big technology buzzword — and the good news for small and medium-sized companies is that this is one tech trend that really offers them business benefits.
But what exactly is SaaS? For a change, it does exactly what it says: offer a way to buy software [...]
Vox Amvia offer unique personal fax solution to City of Cape Town
August 24, 2009 – 10:07 am
The Background
Over the past six years the City of Cape Town has undergone a number of major changes, resulting in the consolidation of their operations from seven separate administrations into one ‘unicity.’
This has led to a number of technical developments and streamlining of services, including the reworking of the organisation’s entire faxing infrastructure.
The City of [...]
Business benefits of Facebook
August 24, 2009 – 9:44 am
Facebook is a social networking phenomenon with over 250 million users worldwide. Since its inception in 2004 it has experienced massive growth making it one of the most recognisable brands in the world.
This growth has been accompanied by a definite shift in users and as a result, it is no longer viewed as just another [...]
Email marketing set to thrive in recession
August 24, 2009 – 9:41 am
The recession is driving the need for cheaper more cost effective marketing solutions. This development has already seen a reduction in a number of traditional channels, creating opportunities for measurable tools which can deliver a high ROI.
Email marketing offers results at a fraction of the cost to other marketing / advertising tools. It is fast, [...]
