The Fifa World Cup Ticketing Sub-Committee has opened a call centre to boost ticket sales, and to accommodate soccer fans who want buy tickets via channels other than First National Bank (FNB) branches and the Fifa Web site.
Ticket sales clearly need a boost, as this will be the first modern World Cup that has [...]
Monthly Archives: March 2010
Call centre boosts 2010 sales
March 31, 2010 – 1:51 pm
SA faces BPO constraints
March 31, 2010 – 1:47 pm
One of SA’s key economic growth areas – business process outsourcing (BPO) – faces several constraints in its bid to become a globally-competitive destination of choice.
BPO was highlighted as a key growth area for jobs and the economy when SA launched the Accelerated and Shared Growth Initiative for SA, which was aimed at halving [...]
Geographic Number Portability vital to reduce South Africa’s telecommunications costs
March 31, 2010 – 1:39 pm
Numerous businesses that have been forced to rely on Telkom for years are likely to defect as soon as Geographic Number Portability (GNP) becomes reality, allowing businesses to switch operators while retaining their existing fixed line numbers.
On 18 May 2009, ICASA announced the implementation of the first phase of GNP dealing with blocks of 1 [...]
Subsidised QMS gives BPO SMMEs the competitive advantage
March 31, 2010 – 1:35 pm
LCT Solutions and the South African Bureau of Standards (SABS) have partnered with BPeSA Western Cape to subsidise local BPO&O service providers with the implementation of an internationally recognised Quality and Business Management System which aims to provide ISO 9001accredidation.
A Quality Management System (QMS) can be defined as the company structure, procedures, processes and resources [...]
