One of SA’s key economic growth areas – business process outsourcing (BPO) – faces several constraints in its bid to become a globally-competitive destination of choice.
BPO was highlighted as a key growth area for jobs and the economy when SA launched the Accelerated and Shared Growth Initiative for SA, which was aimed at halving unemployment and poverty by 2014.
However, the sector faces increasing competition from other countries. SA has a $960 million annual BPO industry, which is forecast to grow to $1.9 billion by 2015, according to recent figures from Frost & Sullivan.
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