1Stream are providers of Hosted Contact Centre technology. The hosted or “software as a service” model offers affordable, pay-per-use access to world-class technology including a complete range of multi-media applications to route, record and report on any contact centre activity. 1Stream also offers ongoing support and consulting services to help clients extract maximum value from their technology services.
www.1stream.co.za
www.1stream.co.za
Amazon is the largest on line retailer. They recently opened a customer care centre in Cape Town to support global customer service. The move is part of continuing global growth for Amazon, which is expanding its distribution and customer service centres around the world to cope with ever-increasing demand.
www.amazon.com
www.amazon.com
Aspire Solutions is a Geographic Information System (GIS) consultancy that specializes in the use of Geographic Information Systems technology and services in developing business solutions for clients.
We generally approach solution designs for our clients by meeting their immediate business needs, while at the same time we consider the value of the solutions to other parts of their enterprise. This enterprise-wide consideration is important because GIS can deliver value to multiple parts of the business. For larger projects, we employ sound phasing and early demonstration of benefits to ensure the successful adoption of GIS as a way to improve business processes.
www.aspiresolutions.co.za
We generally approach solution designs for our clients by meeting their immediate business needs, while at the same time we consider the value of the solutions to other parts of their enterprise. This enterprise-wide consideration is important because GIS can deliver value to multiple parts of the business. For larger projects, we employ sound phasing and early demonstration of benefits to ensure the successful adoption of GIS as a way to improve business processes.
www.aspiresolutions.co.za
BPeSA Western Cape (CallingtheCape) is a Section 21 company that promotes Cape Town and its surrounding areas as destinations for national and international investment in contact centres and business process outsourcing. Formed in 2001, BPeSA Western Cape is funded by member contributions as well as by local and provincial governments.
www.bpesawesterncape.org
www.bpesawesterncape.org
Connection Telecom is a trusted provider of open, unified voice communications solutions for businesses and has pioneered the industry since 2004. Its offering is based on open, industry-standard hardware and software technology that is designed to give customers the best value for money, greater choice, freedom and flexibility. Their purpose is to partner business in their journey to best manage their PBX environment to optimise their communications costs with the expectation to get the best value for money with greater control.
www.connectiontelecom.com
www.connectiontelecom.com
IDU simplifies financial management for non-financial managers. Its flagship product, idu-Concept, provides easy, effective budgeting and financial reporting for medium-sized to large businesses, including many of South Africa’s top firms. idu-Concept integrates easily with ERP software, but unlike more cumbersome offerings, idu-Concept can be implemented quickly, requires little or no ongoing consulting fees and reduces budgeting cycles from months to weeks.
www.idu.co.za
www.idu.co.za
Metacom delivers any data, anywhere in the world, reliably, securely and cost effectively. Our current installed base covers most of sub-Saharan Africa. Custom designed hardware and software provides seamless connectivity across our converged communications platform. We integrate a wide range of wired and wireless technologies including GSM, satellite, short-range radio and fixed-line systems such as ADSL, Diginet, Frame Relay and X25. Our International Operations Centre constantly monitors and maintains system integrity to ensure exceptional reliability. All R&D, manufacturing and remote engineering support is based at our head office in Cape Town, with support capability in all South Africa’s major centres serving local and cross-border clients.
www.metacom.co.za
www.metacom.co.za
Mobinomics is a professional services Telecom-IT practice with a specialist focus on operational support systems (OSS). We are not a traditional software vendor, systems integrator or consultancy. We take an unconventional approach, working in deep collaboration with our clients to understand and solve complex problems. Our methodology is based on insight and an intimate understanding of fixed and mobile telco ecosystems. This understanding, together with our knowledge and experience of systems engineering, software development and the telco service delivery domain, is brought to every phase of engagement, project design and implementation. We are motivated by a passion for building South Africa’s economy and society by helping telcos to develop systems and processes that will enable them to give exceptional service to their customers at competitive prices.
www.mobinomics.com
www.mobinomics.com
QlikView South Africa is the local representative and distributor for QlikTech (NASDAQ: QLIK), a leader in Business Discovery — user-driven Business Intelligence (BI). QlikTech’s powerful, accessible Business Discovery solution bridges the gap between traditional business intelligence solutions and standalone office productivity applications. Its QlikView Business Discovery platform enables intuitive user-driven analysis that can be implemented in days or weeks rather than months, years, or not at all. The in-memory associative search technology it pioneered allows users to explore information freely rather than being confined to a predefined path of questions. QlikView Business Discovery works with existing BI applications and adds new capabilities: insight for everyone, zero-wait analysis, mobility, an app–like model, remixability and reassembly, and a social and collaborative experience. Headquartered in Radnor, Pennsylvania, QlikTech has offices around the world serving more than 19,000 customers in over 100 countries.
www.qlikview.co.za
www.qlikview.co.za
Realmdigital is a top South African e-business catalyst with proven local and international success in building leading online businesses including, amongst others, Avusa (incorporating Exclusives), SAA, RCS, Vodacom and IOL. Founded in 1999 by CEO Wesley Lynch, the company lists industry-leading clients across all industries, with a strong install base in retail and travel. Realmdigital’s e-business engagements are grounded in a strong solution portfolio that integrates with best-in-class e-solution engines, an established lead development capability, and an advanced partner management and project coordination framework. Together, these elements make up a comprehensive e-business enablement portfolio comprising a full spectrum of work streams – digital strategy, creative and technological.
Imagine then Build!
www.realmdigital.co.za
Imagine then Build!
www.realmdigital.co.za
Tellumat Communication Solutions the converged communications specialist in the Tellumat Group, is the local distributor of ShoreTel’s brilliantly simple Unified Communications solutions, based on its award-winning IP business phone system. ShoreTel offers organisations of all sizes integrated, voice, video, data, and mobile communication on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication.
www.tellumat.co.za
www.tellumat.co.za
Vox Orion is focused on delivering complete managed voice solutions to the top-end corporate market. Considered a pioneer in what was known as the least cost routing (LCR) market, Vox Orion has since extended its solution offering and now prides itself on its technical expertise and innovation and is widely regarded as a leading innovator in the telco industry. Vox Orion serves 60% of the top 200 listed companies on the JSE and has significant government contracts, including four provincial governments, SANDF, SAPS and 56 local town councils. Vox Orion has offices in all the major South African cities as well as nine smaller towns and offers a range of guaranteed savings models within its managed voice solutions offering, as well as messaging, telephone management and PABX solutions.
www.voxorion.co.za
www.voxorion.co.za
Vox Telecom Limited is a leading alternative, independent telecom operator, providing voice and data services to the Southern African market. The Group competes through its primary brands Vox Datapro, Vox Orion, Vox Telepreneur and @lantic, and has offices in Johannesburg, Pretoria, Durban, Cape Town and Port Elizabeth, as well as in Windhoek, Namibia. Vox Telecom is a listed company trading on the Alternative Exchange (AltX), a division of the JSE Limited.
www.voxtelecom.co.za
www.voxtelecom.co.za
