Hosted contact centre solutions are helping to boost Cape Town’s prominence as a BPO offshoring destination for UK firms, says Jed Hewson, director of hosting provider 1Stream.
“Cape Town is already well established as a BPO destination for the Euro zone and the UK,” says Hewson. “Companies like Talk Talk, Budget, Teleperformance and Lufthansa all have [...]
Tag Archives: 1Stream
Hosted contact centres boost Cape Town’s profile as an offshoring destination
30 Jun
1Stream: Seven financial benefits of Hosted Contact Centres
23 Mar
By Bruce von Maltitz, managing director at 1Stream
Contact Centres are traditionally associated with huge capital costs, but businesses can cut those costs by between 30-45 percent simply by outsourcing to a hosted contact centre solution.
Hosted Contact Centres are based on the Software as a Service (SaaS) business model and eliminate the need for companies to [...]
Telecoms costs not a major deterrent for BPO investors says 1Stream
8 Jul
According to Jed Hewson, Director of Hosted contact centre provider 1Stream, the costs of telecoms in South Africa is only a minor deterrent to international BPO investors.
The cost of telecoms in South Africa is still high, making up about 9% of the cost basket of call centres in the BPO space, but it [...]
Is your contact centre one that everyone loves to hate?
31 Mar
Almost everyone hates call centres. Just saying the words “call centre” in any randomly composed group of people is enough to set off a rant. People hate waiting in queues. They hate being told “we are currently experiencing high call volumes” by a recorded voice at 8pm, when the voice is clearly lying. They hate [...]
