Careers @ DUO
Are you smart, results oriented and passionate about B2B tech? Do you enjoy exploring new opportunities and challenging yourself to be innovative and output focused for your clients? Are you excited about working in a high-pressure environment that celebrates successes, and then quickly moves on to the next task? If so, DUO might be the perfect fit for you.
The Essence of DUO
Our clients are tier two B2B technology businesses. The very nature of our name – DUO – means we approach every client engagement as a partnership. We don’t work in isolation – our clients play a constant and central role in building their brands, just as we do.
We are exceptional at finding and translating the human elements to our clients’ technology solutions. We take hard tech and tell stories about the tech to make it more human. This approach, combined with our relentless focus on meaningful outcomes and our professional approach, has given us a seat at all our clients’ boardroom tables.
We strive to provide value to our clients and do not swap time for money. We understand the commercial role of communications and develop strategies within our clients’ businesses, and develop strategies that deliver a return on investment (ROI) based on their business needs.
We sell expertise to clients. Every product or service we offer is created and implemented by an experienced, skilled and professional expert.
We are not afraid to say no to work where we are not confident that we can deliver to our own high standards.
Every one of DUO’s clients enjoy the personal care and attention of a professional team that is passionate about growing their business through PR, digital marketing, social media and integrated communications.
Each DUO staff member is committed to delivering value. We maintain integrity in all our dealings with colleagues, clients, the media and suppliers. We act professionally at all times and aspire to foster a culture within the organisation that is driven not by ego, but by achieving meaningful results.
While we work hard, we also value the importance of a balanced lifestyle that allows for more than just work. We put in our best effort in office hours and then spend the time to build and maintain fulfilling personal lives. We don’t work around the clock.
We are dedicated to delivering an exceptional customer experience and passion, integrity and a willingness to work hard are must-have qualities for anyone wanting to join our dynamic team.
Senior Account Manager JohannesburgA little bit about DUO Marketing + Communications…
We are a full-service PR and digital marketing agency for B2B technology companies in Africa.
We have an unstoppable desire to learn and grow, with an unrelenting focus on quality. We are driven and expect everyone to take responsibility for their actions.
We hire smart people who are driven by growth, humble and hungry to deliver tangible, return on investment (ROI) value for our clients.
Team – the tribe – is at the core of everything we do, and we take the time to learn from each other, support each other and celebrate our wins.
At DUO, we believe that if you work hard and are effective during office hours, there is no reason why you should be working after hours and/or over the weekend. If you want a balanced lifestyle, it’s yours to create at DUO.
The job on offer:
We are currently looking for a Senior Account Manager to join our team in Johannesburg.
Location: Johannesburg
Level of experience: Mid level
Report to: CEO
Salary: Market related
Start date: January/ February 2019
Candidate requirements:
- Technology must be something you love
- You must be able to self-manage:
- Quality of output must be at your core . Seriously… quality rules at DUO
- If you join our team, you will be given total control over your career and your success.
- You will need to have lots of energy, be personally-driven, results focused, resourceful, able to deal with issues directly and willing to accept full responsibility
- Team is at the core of everything we do, so you must be someone who will never abandon a team mate and who is comfortable letting others win/ shine
- You have to be in it for the long-haul. There will be bumps in the road and success depends on your ability to adapt, be flexible, change gear when needed and be reliable
Principal Job Responsibilities: (Duties include, but are not limited to)
- Client relations management – experience of technology customer service essential
- Provide strategic input and manage the developments of plans for up to 5 Enterprise Tech clients simultaneously
- Share your knowledge, process and results with the team ongoingly for knowledge transfer.
- Write technology orientated press announcements and thought leadership pieces with the support of our professional content specialists
- Co-ordinate and manage digital marketing campaigns for optimum results
- Quality assure delivery of the team and its outputs including proposals and pitches
- Facilitate strategic client workshops
- Deliver plans against SLAs, on time and within budget
- Prioritise tasks on a weekly basis for the team and set internal deadlines
- Assess the success of plans in implementation
- Build strong personal relationships with the media
- Facilitate knowledge sharing events for the DUO team
- Build the DUO brand through networking and attending the required events
- Act as a final escalation point and facilitate successful problem resolution
- Monitor expenditures against budgets to ensure targets are met
- Key relationships; Clients, Suppliers, Copywriters, Media
- Monthly reporting
- Administration of accounts (records, billing etc.)
- Knowledge management
- Select and ensure training and orientation of new employees
- Ensure a seamless working environment by providing effective cross-functional communication
Qualifications and Experience:
| Matric | Essential |
| Relevant tertiary qualification. Degree preferable | Essential |
| Drivers Licence (and own transport) | Essential |
| 6+ years relevant working experience | Essential |
| Solid understanding of local tech landscape | Essential |
| Existing tech client experience and business/ tech media relations | Critical |
| Press and digital writing experience | Advantageous |
| Experience using Google docs and Asana | Advantageous |
Benefits (all only after probation)
- Prioritising work-life balance. No weekend work or after hours work encouraged
- Payment of market related salaries and annual increases
- Annual performance bonuses driven by the achievement of Key Performance Indicators – given that the company makes its targets too. We have a 14 year track record of paying annual bonuses for staff that meet KPIs
- Annual Performance and Career discussions
- Personal Career Development Plans. Focus on individual career development
- Training – monthly at various levels including leadership training for those selected
- Knowledge sharing sessions monthly presented by internal or external resources
- Access to Industry and PR related events (budget allocated per individual)
- Consultants and partners to call on when we need (e.g. HR, journalists, industry thought leaders, financial gurus for RAs and saving strategies)
- Bonus leave over the Christmas and New Year period bringing total leave to 20 days per annum
- Bonus leave on birthdays
- Ad hoc and ex gratia reward and recognition thank you like flowers and/or vouches & duvet days
- Team connecting times for fun activities; lunches, spa days etc
- Flexible work hours policy. T & Cs apply.
- Tribe incentive policy which is customised to each individual’s motivators and reward requirements
- Providing a pleasant physical work environment and work tools conducive to productivity
- An incredible client base who truly value our service offering. We don’t tolerate abusive clients (or staff) relationships and you are protected from this at DUO at all times
- Respect and integrity are critical to our eco-system.
Personal development responsibilities (continual)
- Proactively remain abreast of ICT trends and industry knowledge
- Self-study in order to develop both technical and soft skills
- Actively knowledge-share with colleagues
How to apply:
Please submit your CV and a completed DUO Marketing questionnaire to dominique@duomarketing.co.za. Applications received without both documents will be disqualified.
Senior Account Manager Cape Town A little bit about DUO Marketing + Communications… We are a full-service PR and digital marketing agency for B2B technology companies in Africa. We have an unstoppable desire to learn and grow, with an unrelenting focus on quality. We are driven and expect everyone to take responsibility for their actions. We hire smart people who are driven by growth, humble and hungry to deliver tangible, return on investment (ROI) value for our clients. Team – the tribe – is at the core of everything we do, and we take the time to learn from each other, support each other and celebrate our wins. At DUO, we believe that if you work hard and are effective during office hours, there is no reason why you should be working after hours and/or over the weekend. If you want a balanced lifestyle, it’s yours to create at DUO. The job on offer: We are currently looking for a PR account manager with strong client management experience to join our team in Cape Town Report to: CEO Location: Cape Town Level of experience: Mid-level Salary: Market-related Start date: February 2019 Candidate requirements: Principle Job Responsibilities: Duties include, but are not limited to: Qualifications and experience: Benefits (all only after probation) Personal development responsibilities (continual) How to apply Please submit your CV and a completed DUO Marketing questionnaire (copy and paste the Bitly link into your browser to access the form: http://bit.ly/2NFPaA4) to contact@duomarketing.co.za. Applications received without both documents will be disqualified.