Admin Assistant

Level of experience: Mid
Education level: Diploma / Degree
Reports to: Operational Efficiencies Manager
Start date: Immediate
Type of role: Permanent


Candidate requirements:
  • Highly collaborative work style required
  • Excellent communication skills
  • High integrity and alignment with DUO’s values and mission
  • Proficiency in project management software, such as Asana, Trello, or
  • Proficiency in Social media management software, such as Hootsuite or Sprout Social
  • You must be able to self-manage and escalate risks to the business immediately
  • Quality of output must be at your core . Seriously… quality rules at DUO
  • If you join our team, you will be given total control over your career and your success.
  • You will need to have lots of energy, be personally-driven, results focused, resourceful, able to deal with issues directly and willing to accept full responsibility
  • Team is at the core of everything we do, so you must be someone who will never abandon a team mate and who is comfortable letting others win/ shine
  • You have to be in it for the long-haul. There will be bumps in the road and success depends on your ability to adapt, be flexible, change gear when needed and be reliable


Principal Job Responsibilities:
  • Provide organisational coordination and administrative support to the team on all SLAs and projects
  • Provide assistance to the Operations Efficiencies Manager with campaign management on B2B platforms
  • Support the AD/ AM with any client requirements including creating briefing documents, research, saving recordings, researching events and awards, managing deadlines, updating media lists,etc.
  • Perform research to support the delivery of technology-orientated press announcements
  • Social Media Management and Scheduling: Manage various social media platforms and schedule posts to maintain a consistent and engaging online presence for DUO
  • Timely and accurate reporting
  • Reviewing design briefs and V1 of designs to ensure alignment with the brief
  • Ensure a seamless working environment by providing effective cross-functional communication
  • Scheduling meetings where necessary and ensuring all preparation for the meeting including status documents, agendas, meeting take-outs and Asana updates
  • Regularly update tasks on the relevant platform including deadlines


Qualifications and Experience:
  • Matric – Essential
  • Diploma/ Bachelor’s degree in Marketing, Public Relations, Advertising, or a related field.
  • At least 2 years of experience in a similar role, with a strong focus on traffic management, social media management, and team coordination.
  • Proficiency in project management software, such as Asana, Trello, or – Essential
  • Proficient in Google Workspace/Suite – Advantageous
  • Effective Time management – Essential


Personal Skills/Attributes:
  • Hunger to develop career in an agency
  • Ability to prioritise clients needs
  • Commitment to going the extra mile
  • Willingness to be challenged
  • Passion for client delivery and service
  • Attention to detail
  • Ability to research
  • Follow through
  • Delivery orientated
  • Proactive
  • Ability to multitask
  • Team player
  • Ability to self-start
  • Ability to work and learn in a fast-paced environment


Benefits (all only after probation):
  • Prioritising work-life balance. No weekend work or after hours work encouraged
  • Payment of market related salaries and annual increases
  • Annual performance bonuses driven by the achievement of Key Performance Indicators – given that the company makes its targets too.
  • We have a 19 year track record of paying annual bonuses for staff that meet KPIs
  • Annual Performance and Career discussions
  • Personal Career Development Plans. Focus on individual career development
  • Training – monthly at various levels including leadership training for those selected
  • Knowledge sharing sessions monthly presented by internal or external resources
  • Access to Industry and PR related events (budget allocated per individual)
  • Consultants and partners to call on when we need (e.g. HR, journalists, industry thought leaders, financial gurus for RAs and saving strategies)
  • Bonus leave over the Christmas and New Year period bringing total leave to 20 days per annum
  • Bonus leave on birthdays
  • Ad hoc and ex gratia reward and recognition thank you like flowers and/or vouches & duvet days
  • Team connecting times for fun activities; lunches, spa days etc
  • Flexible work hours policy. T&Cs apply.
  • Tribe incentive policy which is customised to each individual’s motivators and reward requirements
  • Providing a pleasant work environment and work tools conducive to productivity
  • An incredible client base who truly value our service offering. We don’t tolerate abusive clients (or staff) relationships and you are protected from this at DUO at all times
  • Respect and integrity are critical to our ecosystem.


To apply, send through your CV, qualifications, references and a recent payslip to


Job Type: Full Time
Job Location: SA remote working opportunity

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